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Do you need support? We're here to help!
Smooth Operations Start with the Right Support
Our support portal gives you quick and direct access to our software support team. Simply submit your request and keep track of its status at any time. We also offer individual consulting, professional training, and fast implementation services to ensure your IT infrastructure runs smoothly. If you have questions about our products, services, or would like to request a demo – we’re here to help.
We help you meet today’s challenges
Our training programs get your employees in shape for using Infraray BICS solutions. The training workshops convey technical basics or project-specific advanced know-how and should ideally form an integral part of any infrastructure project.
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Consulting
When it comes to introducing, operating or upgrading a BICS solution, our customers encounter many challenges they cannot properly address on their own. Infraray is dedicated to providing you with competent and individual advice on any question arising in the context of your solution.
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Implementation
Implementing Infraray BICS is a matter of hours, not months. Network discovery and visualization is launched right away, and subsequent configuration is extremely fast.
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Training
Our training programs get your employees in shape for using Infraray BICS solutions. The training workshops convey technical basics or project-specific advanced know-how and should ideally form an integral part of any infrastructure project.
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Infraray Support Portal
Our customers can use this portal to contact our software support service online. Use it to submit your requests for support and easily keep track of the processing status.
Meet the Infraray BICS team
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Carsten Braune
Senior Consultant
Carsten Braune is a Presales Consultant at Infraray, bringing extensive experience in software development and technical consulting. His background across development, IT consulting, and presales enables him to combine deep technical expertise with a strong customer-centric approach.
With a degree in business informatics and solid knowledge in complex IT infrastructures, he helps organizations identify the right solutions and clearly understand the value they deliver.
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Hartmut Bolten
Managing Director
Hartmut Bolten serves as Managing Director at Infraray, where he oversees the strategic direction and advancement of the company’s technology solutions. He leads key areas of the organization, supports innovation processes, and ensures that products and services are delivered efficiently, reliably, and with a strong customer focus.
With many years of experience in the IT and technology sector, he combines deep technical expertise with strategic leadership. His work centers on building sustainable structures, empowering teams, and successfully bringing sophisticated solutions to the market.