The ANOW! Observe integration with Splunk On-Call (formerly VictorOps) acts as an alert source, feeding critical operational alerts into the incident-response and on-call management platform. It routes events such as job failures, SLA breaches, and anomalies, originating from ANOW! Automate or BMC Control-M, directly to Splunk On-Call. This ensures that workload automation incidents are promptly delivered to your primary incident-management platform for triage and resolution.
The integration operates as a one-way outbound system. Alertmanager, the Prometheus alerting component integrated in ANOW! Observe, sends JSON events via HTTP POST to the Splunk On-Call REST endpoint. Authentication relies on an integration API key and a routing key issued by Splunk On-Call, with communication secured via HTTPS. Alertmanager performs deduplication, grouping, and prioritization before sending alerts to ensure incident timelines receive signal-rich events without redundant notifications.
This integration benefits IT operations teams, SREs, and on-call engineers managing complex hybrid IT landscapes. It streamlines the incident response workflow by centralizing alerts from ANOW! Observe within Splunk On-Call, enabling teams to leverage their existing on-call rotations, escalation policies, and remediation processes for critical workload automation incidents.