The ANOW! Observe integration for Splunk On-Call routes operational alerts from Alertmanager into Splunk On-Call, ensuring signal-rich event delivery for incidents like job failures and SLA breaches. This one-way outbound integration feeds enriched notifications for rapid, efficient incident resolution.
The ANOW! Observe integration with Splunk On-Call (formerly VictorOps) acts as an alert source, feeding critical operational alerts into the incident-response and on-call management platform. It routes events such as job failures, SLA breaches, and anomalies, originating from ANOW! Automate or BMC Control-M, directly to Splunk On-Call. This ensures that workload automation incidents are promptly delivered to your primary incident-management platform for triage and resolution.
The integration operates as a one-way outbound system. Alertmanager, the Prometheus alerting component integrated in ANOW! Observe, sends JSON events via HTTP POST to the Splunk On-Call REST endpoint. Authentication relies on an integration API key and a routing key issued by Splunk On-Call, with communication secured via HTTPS. Alertmanager performs deduplication, grouping, and prioritization before sending alerts to ensure incident timelines receive signal-rich events without redundant notifications.
This integration benefits IT operations teams, SREs, and on-call engineers managing complex hybrid IT landscapes. It streamlines the incident response workflow by centralizing alerts from ANOW! Observe within Splunk On-Call, enabling teams to leverage their existing on-call rotations, escalation policies, and remediation processes for critical workload automation incidents.
Automate the delivery of critical operational alerts from ANOW! Observe directly to Splunk On-Call. This ensures that incidents like job failures and SLA breaches are immediately routed to the right on-call teams, reducing Mean Time To Acknowledge (MTTA) and accelerating resolution.
Alertmanager performs deduplication, grouping, and prioritization of alerts before sending them to Splunk On-Call. This process delivers signal-rich events, preventing alert fatigue and allowing on-call teams to focus on actionable incidents rather than redundant notifications.
Each CRITICAL, WARNING, and RECOVERY event sent to Splunk On-Call is linked to its corresponding workflow run within ANOW! Observe. This creates a governed execution record with identity, timestamp, and content.
Integrate ANOW! Observe with your established Splunk On-Call incident management workflows without disruption. This solution leverages Splunk On-Call's existing on-call rotations, escalation policies, and remediation tools.
Use Cases
INCIDENT MANAGEMENT
Automatically route workload automation incidents from ANOW! Observe to Splunk On-Call for rapid incident management and escalation.
OBSERVABILITY
Consolidate operational events from ANOW! Observe into Splunk On-Call timelines.
INCIDENT LIFECYCLE
Automatically resolve incidents in Splunk On-Call when the underlying operational issue is cleared.
COMPLIANCE
Maintain a traceable record of all critical alerts and their resolution for compliance and auditing purposes.
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The ANOW! Observe integration with ServiceNow streamlines IT operations by automatically creating, updating, and resolving incidents and registering events. It ensures observability signals flow into ServiceNow with full workflow context, reducing manual intervention and accelerating incident resolution.
BMC Remedy is an IT service-management platform for incidents, changes, and service requests. Its integration with ANOW! Automate links workflow execution to ITSM processes for more controlled operations.
The ANOW! Observe integration with Rocket.Chat routes operational alerts directly from Alertmanager to designated Rocket.Chat channels. This ensures critical workload automation incidents, such as job failures or SLA breaches, are delivered as enriched notifications, enabling rapid response and reducing Mean Time to Resolution (MTTR).
ANOW! Observe integrates with Pushover to route critical operational alerts from Alertmanager to mobile devices, ensuring on-call engineers receive immediate notifications for incidents like job failures or SLA breaches. This one-way outbound integration delivers concise, prioritized alerts directly to staff, reducing response times for critical workload automation events.
The ANOW! Observe integration with Mattermost routes operational alerts from Alertmanager directly to Mattermost channels through a one-way outbound connection. This integration delivers enriched notifications for workload automation incidents, such as job failures or SLA breaches, directly into your self-hosted Mattermost workspace, preserving data sovereignty.
The ANOW! Observe integration with incident.io streamlines incident management by routing enriched operational alerts from Alertmanager to incident.io. This one-way outbound channel ensures high-signal events, such as job failures or SLA breaches, are ingested by incident.io, enabling teams to leverage their existing incident response workflows without manual intervention.
ANOW! Observe integrates with Amazon Simple Notification Service (SNS) to provide a fully managed publish/subscribe messaging service for operational alerts. This one-way outbound integration publishes operational alerts from Alertmanager to an SNS topic, enabling fan-out routing to multiple downstream systems with a message size up to 256 KB.
ANOW! Observe integrates with Jira through its built-in Alertmanager, enabling native creation and updating of Jira issues. This process converts operational alerts into structured Jira issues, pre-populated with context and deep links, ensuring incidents are tracked, prioritized, and resolved within existing enterprise workflows.
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