MessagingIncident Management

Splunk On-Call

The ANOW! Observe integration for Splunk On-Call routes operational alerts from Alertmanager into Splunk On-Call, ensuring signal-rich event delivery for incidents like job failures and SLA breaches. This one-way outbound integration feeds enriched notifications for rapid, efficient incident resolution.

Splunk On-Call

About the Integration

The ANOW! Observe integration with Splunk On-Call (formerly VictorOps) acts as an alert source, feeding critical operational alerts into the incident-response and on-call management platform. It routes events such as job failures, SLA breaches, and anomalies, originating from ANOW! Automate or BMC Control-M, directly to Splunk On-Call. This ensures that workload automation incidents are promptly delivered to your primary incident-management platform for triage and resolution.

The integration operates as a one-way outbound system. Alertmanager, the Prometheus alerting component integrated in ANOW! Observe, sends JSON events via HTTP POST to the Splunk On-Call REST endpoint. Authentication relies on an integration API key and a routing key issued by Splunk On-Call, with communication secured via HTTPS. Alertmanager performs deduplication, grouping, and prioritization before sending alerts to ensure incident timelines receive signal-rich events without redundant notifications.

This integration benefits IT operations teams, SREs, and on-call engineers managing complex hybrid IT landscapes. It streamlines the incident response workflow by centralizing alerts from ANOW! Observe within Splunk On-Call, enabling teams to leverage their existing on-call rotations, escalation policies, and remediation processes for critical workload automation incidents.

Integration Benefits

Expedite Incident Response

Automate the delivery of critical operational alerts from ANOW! Observe directly to Splunk On-Call. This ensures that incidents like job failures and SLA breaches are immediately routed to the right on-call teams, reducing Mean Time To Acknowledge (MTTA) and accelerating resolution.

Enhance Alert Quality

Alertmanager performs deduplication, grouping, and prioritization of alerts before sending them to Splunk On-Call. This process delivers signal-rich events, preventing alert fatigue and allowing on-call teams to focus on actionable incidents rather than redundant notifications.

Maintain Audit Trails

Each CRITICAL, WARNING, and RECOVERY event sent to Splunk On-Call is linked to its corresponding workflow run within ANOW! Observe. This creates a governed execution record with identity, timestamp, and content.

Protect Existing Workflows

Integrate ANOW! Observe with your established Splunk On-Call incident management workflows without disruption. This solution leverages Splunk On-Call's existing on-call rotations, escalation policies, and remediation tools.

Use Cases

Workflows Supported by This Integration

INCIDENT MANAGEMENT

Orchestrate Critical Incident Response

Automatically route workload automation incidents from ANOW! Observe to Splunk On-Call for rapid incident management and escalation.

OBSERVABILITY

Streamline Operational Event Tracking

Consolidate operational events from ANOW! Observe into Splunk On-Call timelines.

INCIDENT LIFECYCLE

Close Incidents Automatically

Automatically resolve incidents in Splunk On-Call when the underlying operational issue is cleared.

COMPLIANCE

Ensure Auditable Alert Handling

Maintain a traceable record of all critical alerts and their resolution for compliance and auditing purposes.

Get more insights

Blog Article

DevOps Workflow Automation Explained in 2026

What happens at your company when a deployment fails at 6 a.m., and the engineer who owns that pipeline is asleep? For most teams, the honest answer involves a Slack alert, a scramble, and a manual fix. DevOps workflow automation is the practice of removing that manual dependency by letting scheduled and event-driven triggers handle builds, tests, deployments, and recovery on their own. Below, we break down what it actually involves, why it matters more in 2026 than it did even two years ago, the tools teams use to implement it, and how to roll it out without breaking what already works.

Read article: DevOps Workflow Automation Explained in 2026

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