The ANOW! Observe integration with Mattermost facilitates the secure delivery of critical operational alerts. It enables Alertmanager, the Prometheus alerting component integrated in ANOW! Observe, to post detailed incident notifications to Mattermost channels or users. This one-way outbound communication ensures that sensitive operational data from ANOW! Automate or other workload automation platforms, like BMC Control-M, remains within your controlled infrastructure, addressing stringent data-residency and air-gapped environment requirements.
Alerts are triggered when Alertmanager routes notifications to a configured Mattermost receiver, utilizing Mattermost's Incoming Webhook URLs for authentication. This streamlined method ensures secure communication over HTTPS. Alertmanager deduplicates, groups, and prioritizes alerts before dispatch, providing signal-rich information rather than overwhelming channels with redundant messages. Notifications support 'firing' and 'resolved' states, with rich message formatting compatible with Slack's message-attachment format, including deep links for immediate investigation.
This integration is designed for enterprise IT operations teams in regulated industries, public sector entities, and organizations prioritizing on-premise deployments and data sovereignty. It fits into hybrid IT landscapes where unified operational visibility and control over critical alerts are paramount, especially for workload automation incidents across mainframe and distributed environments.