Timely Incident Notification
ANOW! Observe delivers enriched notifications for workload automation incidents, such as job failures or SLA breaches, directly in Rocket.Chat channels.
Messaging
Rocket.Chat
The ANOW! Observe integration with Rocket.Chat routes operational alerts directly from Alertmanager to designated Rocket.Chat channels. This ensures critical workload automation incidents, such as job failures or SLA breaches, are delivered as enriched notifications, enabling rapid response and reducing Mean Time to Resolution (MTTR).
About the Integration
The ANOW! Observe integration with Rocket.Chat facilitates the one-way outbound routing of operational alerts. It delivers structured, signal-rich notifications from Alertmanager, the Prometheus alerting component integrated in ANOW! Observe, to Rocket.Chat channels. This integration supports two primary alert states: 'firing' (red) for new incidents and 'resolved' (green) when conditions clear, ensuring clear visual cues for operational teams.
Authentication for this integration relies on Rocket.Chat personal access tokens, which are generated by workspace users. These tokens, along with the Rocket.Chat API URL and token ID, are securely stored as secrets within the Alertmanager configuration. The integration communicates over HTTPS to the Rocket.Chat REST API, allowing for on-premise or self-hosted deployments with customer-controlled TLS configurations.
This solution is designed for large enterprises in regulated industries, particularly those with stringent data-residency, data sovereignty, or air-gapped environment requirements. It enables IT operations and incident response teams to receive timely and relevant alerts for hybrid IT landscapes, including mainframe and cloud environments.
Integration Benefits
Data Sovereignty Assurance
The integration supports on-premise or self-hosted Rocket.Chat deployments, keeping message content within your data boundary. This addresses stringent data-residency and air-gapped environment requirements.
Signal-Rich Alerts
Alertmanager processes alerts by deduplicating, grouping, and prioritizing them before transmission. This ensures Rocket.Chat channels receive signal-rich information without being overwhelmed by redundant messages.
Direct Incident Triage
Notifications include deep links that direct users back to ANOW! Observe for immediate investigation and triage. This streamlines the incident response workflow, reducing resolution times.
Use Cases
Workflows Supported by This Integration
INCIDENT RESPONSE
Real-time Job Failure Alerts
Deliver immediate notifications to Rocket.Chat channels when ANOW! Automate or BMC Control-M jobs fail.
SLA MANAGEMENT
SLA Breach Notifications
Alert teams in Rocket.Chat when critical Service Level Agreements (SLAs) are breached.
OPERATIONAL VISIBILITY
Anomaly Detection Communication
Communicate detected anomalies in IT operations directly to relevant teams via Rocket.Chat.
COMPLIANCE & AUDIT
Governed Execution Record Updates
Maintain an auditable record of alert status updates and resolutions within ANOW! Observe, linked to Rocket.Chat notifications.
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